Authorization # required
Missing or damaged pieces does not constitute a return. If you have purchased a dollhouse kit and found some pieces missing or damaged, we will be happy to replace them at no cost to you. There is no need to return the kit. In order to ensure you receive the correct piece(s), please quote directly from your instruction parts list the quantity of missing/damaged item(s), the item number and/or name, plus all dimensions and details listed. You can either email the information to email@example.com or call us at 802-262-6018 9AM – 5PM EST Monday – Thursday, 9AM - 3PM Friday.
We accept returns within 15 days from the date of delivery. All items must be new, unopened and returned in their original packaging. You MUST receive authorization from us before returning any items. If you fail to receive authorization prior to sending us a return, your store credit/exchange may be delayed. Please email us at firstname.lastname@example.org to receive an RMA#.
If your original purchase qualified for FREE shipping and you choose to return any part or all of your order, you will be responsible for the original shipping, as well as the return shipping costs. All returns must be sent PREPAID – NO COD’s ACCEPTED. We highly recommend sending the product via UPS or FedEx so you have a way to track the return. You are responsible for the product until it reaches our warehouse. Without a tracking number, we will not be able to verify if the return has been received. All returns should be sent to Real Good Toys, Returns Dept., 122 Gallison Hill Road - Unit 1, Montpelier, VT 05602. The RMA# must be written on the box. Please include a copy of the original invoice and the reason for the return.
Restocking Fee applied
A 20% restocking fee will apply to all products returned.
Real Good Toys Inc. will issue a credit to the credit card used at the time of purchase, less any applicable fees.
Warranty Policy for Replacement Parts
Real Good Toys, Inc. offers you a warranty on any missing or broken parts up to 1 year from the date of purchase.
The warranty only covers replacement parts for dollhouses that we currently sell.
The warranty does not cover damage due to moisture.
The warranty does not cover accidental damage by customer misuse, improper care or alterations.