Where is my order? 

If you’ve tracked your order and found discrepancies in the delivery date or have not received your order within 5 business days of its scheduled delivery date, please contact one of our Team Members at info@realgoodtoys.com.  We will research the location of your order and promptly resolve the issue.

How soon will I receive my order? 

We strive to process and ship all orders for standard product in 1-2 business days.  You will receive a tracking confirmation from UPS QuantumViewNotify, at the end of the business day, when it ships from our facility.

Also see Shipping Information for more information.