Customer Service - Real Good Toys, Vermont
Real Good Toys is dedicated to providing our customers with a superior level of service. To achieve this, we constantly strive to anticipate our customers needs, whether it is by creating innovative products, or by providing responsive helpful information to address any questions or concerns.
Order by phone
Order securely online 24 hours a day/ 7 days a week/ 365 days a year
Order by phone, 1-866-524-0222 , from 9AM – 5PM EST Monday – Thursday, 9AM - 3PM EST Friday.
Questions about your order
Where is my order? If you’ve tracked your order and found discrepancies in the delivery date or have not received your order within 5 business days of its scheduled delivery date, please contact one of our Team Members at firstname.lastname@example.org. We will research the location of your order and promptly resolve the issue.
How soon will I receive my order? We strive to process and ship all orders for standard product in 1-2 business days. Custom packed dollhouses are shipped in 7-10 business days. You will receive a tracking confirmation from UPS QuantumViewNotify, at the end of the business day, when it ships from our facility.
Missing Instructions? Click here to go to our Dollhouse Assembly Instructions Page
Estimated Shipping Time
We strive to process and ship all orders for standard product in 1-2 business days. Custom packed dollhouses are shipped in 7-10 business days. On the day your package ships from our facility, you will receive a tracking confirmation directly from UPS QuantumViewNotify. When you receive your tracking notification, it will give you an estimated date of delivery.
How to handle damaged packages
Our products are well packaged to withstand damage during shipping. Please note, you will see wear and tear on the carton, this is normal and should be expected due to the weight of our dollhouses. If an item is damaged beyond repair, please notify us immediately but no later than 5 business days from delivery. We will make every effort to resolve the issue. Please call one of our Team Members at 802-262-6018 .
Must note upon receipt
UPS Deliveries: Real Good Toys requires the customer to note damage upon receipt of the package. You must notify RGT of all damage claims within 5 business days from delivery.
- Before you sign for the delivery, carefully inspect the package(s).
- If it appears to be “box” damage only, keep the package.
- If the package appears damaged and it looks like contents are missing, please note this information to the driver but keep the package.
- DO NOT REFUSE THE PACKAGE.
- UPS only reimburses for damages or loss of contents, not the shipping carton.
- Notify one of our Team Members at 802-262-6018 to discuss the damage and/or missing pieces and we’ll discuss the course of action that needs to be taken.
- DO NOT discard any packaging materials. Everything must be kept in order to issue a claim through UPS.
- Please be advised that failure to contact us promptly after delivery will result in RGT not being able to issue any type of store-credit or exchanges. All damage claims must be reported within 5 business days from delivery in order to initiate a claim (if needed).
Tracking your shipment
If you supply us with your email address with your order, you will receive an email from UPS when your order is shipped and be able to track your shipment’s progress through the link provided by UPS.