Real Good Toys Inc. is dedicated to bringing you quality items and we stand behind our products 100%. If you are not satisfied with your order, unopened boxes may be returned within 15 days of receipt for an exchange or credit for the cost of the item. All returns must be preauthorized by emailing firstname.lastname@example.org. Shipping costs cannot be reimbursed, so please be aware if you are purchasing a product with “Free Shipping”, the actual shipping costs will be deducted from your return. We do not accept C.O.D.
If you have purchased a dollhouse kit and found some pieces missing or damaged, we will be happy to replace those parts at no cost to you. There is no need to return the kit. In order to ensure you receive the correct piece(s), please quote directly from your instruction parts list the quantity of missing/damaged item(s), the item number and/or name, plus all dimensions and details listed. You can either email the information to email@example.com or call us at 802-479-2217 from 9am – 5pm EST Monday – Friday.
If an item(s) is damaged upon receipt, please keep the merchandise in the packaging it came in and notify Real Good Toys for further instructions.
We cannot accept returns of “Bargain Basement” or closeout items, shingle dye, catalogs or patterns.
Remember: All returns must be preauthorized by emailing firstname.lastname@example.org.