Where is my order?
If you’ve tracked your order and found discrepancies in the delivery date or have not received your order within 5 business days of its scheduled delivery date, please contact one of our Team Members at firstname.lastname@example.org. We will research the location of your order and promptly resolve the issue.
How soon will I receive my order?
We strive to process and ship all orders for standard product in 1-2 business days. Custom packed dollhouses are shipped in 7-10 business days. You will receive a tracking confirmation from UPS QuantumViewNotify, at the end of the business day, when it ships from our facility.
Also see Shipping Information for more information.